Jeevan Care Home Foundation: Your 1-Step Donation Refund & Cancellation Policy
At Jeevan Care Home Foundation, we are profoundly grateful for your generous contributions that empower our mission. We understand that circumstances can change, and we are committed to maintaining transparency and fairness in all our interactions, including donations. This donation refund policy NGO outlines the procedures for requesting a refund or cancellation of your contribution to our cause. Your support fuels hope, and we handle every transaction with integrity.
Our Clear Commitment to Donors
Jeevan Care Home Foundation values every donor. This donation refund policy NGO is designed to be straightforward and easy to understand. We believe in building lasting trust, and that begins with clear guidelines regarding financial transactions. We strive for a smooth and respectful process should you need to request a refund or cancel a recurring donation.
Understanding Our Donation Policy
Donations made to Jeevan Care Home Foundation are typically non-refundable. Your contribution directly supports our vital programs for elders, children, and communities in need. However, we recognize that errors can occur during online transactions. Our policy addresses such specific circumstances with the utmost care.
When a Refund May Be Considered
A refund for a donation made to Jeevan Care Home Foundation may be considered under the following, specific circumstances:
- Duplicate Transaction: If an error results in multiple identical donations being processed for the same amount from the same donor for the same transaction.
- Incorrect Amount: If an incorrect amount was accidentally entered by the donor during the transaction, leading to a significantly higher donation than intended.
- Unauthorized Transaction: If a donation was made without the donor’s authorization (e.g., fraudulent use of a payment method).
- Technical Glitch: In rare cases of a technical error on our website leading to an erroneous charge.
Please note that refunds are generally not provided for a change of mind or donor’s remorse once the donation has been successfully processed and funds utilized for our charitable activities. Our donation refund policy NGO focuses on rectifying genuine transactional errors.
Requesting a Donation Refund: Simple Steps
If you believe you qualify for a refund based on the circumstances outlined above, please follow these essential steps:
- Contact Us Immediately: You must notify us within 7 (seven) business days of the donation transaction date.
- Provide Necessary Details: In your communication, please include:
- Your full name
- Your contact information (email and phone number)
- The date and time of the donation
- The donation amount
- The transaction ID or reference number
- A clear explanation of the reason for the refund request.
- Submit Supporting Documentation: For duplicate or unauthorized transactions, we may require supporting documentation (e.g., bank statement snippets showing the duplicate charge).
Our team will promptly review your request and may contact you for further clarification. All refund decisions are made at the sole discretion of Jeevan Care Home Foundation.
Processing Your Refund
Upon approval of a refund request, we will process the refund within 10-15 business days. The refund will be issued using the same payment method used for the original donation, if technically feasible. Please allow additional time for the refunded amount to appear on your bank statement or credit card. Our commitment to fair practice underpins our donation refund policy NGO.
Cancellation of Recurring Donations
If you have set up a recurring donation (e.g., monthly contributions) and wish to cancel future payments, you can do so at any time.
- Online Account: If you made your recurring donation through an online account on our website, you may be able to manage and cancel it directly through your donor dashboard.
- Contact Us: Alternatively, please contact us at info@jeevsewa.org . Please provide your full name and the email associated with your recurring donation.
We will process your cancellation request promptly. Any donations already processed before the cancellation request will not be refunded, unless they fall under the “When a Refund May Be Considered” criteria.
Our Firm Commitment to Transparency
This donation refund policy NGO reflects Jeevan Care Home Foundation’s unwavering commitment to ethical fundraising and financial transparency. We appreciate your understanding and cooperation. Your generous support is invaluable and directly transforms lives. Thank you for making a difference.
Contact Us for Any Queries
Should you have any questions or require further clarification regarding our donation refund policy NGO, please do not hesitate to reach out.
Jeevan Care Home Foundation
Website: www.jeevsewa.org
Email: info@jeevsewa.org
Landline: 011-45051518
Mobile: 9718894281
Address: Plot No. 44,45, Amar Colony Phase 2, Nangloi, Delhi 110041, India